FAQS: Frequently Asked Questions
City Tour FAQs
If you have made a purchase and you have not received any e-mail with the vouchers attached, please contact us so that we can send them to you. Please send us an e-mail to customers-bcn@city-tour.com. We will get back to you as soon as possible.
The first Barcelona City Tour buses begin their routes at 9:00 a.m. at different points of the city, such as Plaça Catalunya, the Sagrada Familia and Plaça Espanya, among others. You can find out more on the approximate times the first and last buses pass by different points on the information panels located at the bus stops. The last starting time for both routes is 7:00 p.m. from Stop 1 on Plaça Catalunya.
Each of our tours has a duration of 2 hours.
Barcelona City Tour has a large fleet of buses that allows it to offer a service frequency of every 7 to 25 minutes, depending upon the season.
Yes, on all our buses there is a member of staff who can provide information in different languages and who will try to answer all your doubts about the Barcelona City Tour and recommend points of interest in the city and its surroundings. He or she can be found next to the stairs to the top deck and is also responsible for receiving passengers and checking their tickets.
You can board the bus at any of our stops. If you don’t already have a ticket, you can buy one on board.
The main stop for both routes is on Plaça Catalunya, in the city centre. However, you can catch the bus at any of the stops.
The Barcelona City Tour routes are circular, so you can return to the stop you began at or to any other stop at any time, but both circuits are always covered in the same direction. The Orange Route goes clockwise and the Green Route counter clockwise.
Yes there is Stop 5 on the Orange Route is at the World Trade Center, which lies close to the Port of Barcelona’s cruise ship terminal.
When there are alterations in the Barcelona City Tour service these are reported in the ROUTES section. We recommend visiting the website the same day you are going to use our services for the latest updates on the routes.
All our buses are red in colour, double decker and feature an open-top upper deck. You enter all of them at the front and exit from the rear, except for wheelchair users, who enter via the rear door.
At the front of each vehicle is a digital panel indicating the route the bus is covering. The route is also identified on the each stop’s information column.
Yes, all our buses feature an automatic audio guide system in 15 languages: Catalan, Spanish, English, French, German, Italian, Russian, Hindi, Chinese, Dutch, Japanese, Arabic, Swedish, Hebrew, and Portuguese. We’ll provide you with the headphones free of charge when you purchase your ticket: all you have to do is choose the channel for the language of your choice.
Most of our buses feature a sliding roof that is used only in the case of rain. If you wish, you can also travel on the air-conditioned/heated lower deck, bearing in mind that you must always sit in one of the available seats, for your own safety.
All Barcelona City Tour buses feature an access ramp and room for wheelchairs. Each bus has a maximum capacity of 1 wheelchair.
If you have made a purchase and you have not received any e-mail with the vouchers attached, please contact us so that we can send them to you. Please send us an e-mail to customers-bcn@city-tour.com. We will get back to you as soon as possible.
Unfortunately, you can only board the bus with a valid ticket, and its loss or theft does not give rise to any entitlement to replacement or refund. Not other forms of payment receipt or reused vouchers are accepted. Once you have acquired your ticket, you must keep it, as you must be able to show it both when boarding the bus and during routine checks. It is the customer’s responsibility to prove that he or she has been supplied with a ticket and, if this has not happened, to ask for one from our on-board staff when making the purchase.
Our information point is located at Carrer Sardenya 311. You can also contact us by phone at (+34)933176454 or by email at customers-bcn@city-tour.com.
If you are unsatisfied with our service, you can contact us via email at customers-bcn@city-tour.com. Please provide all possible information to us so we can study your case and respond as soon as possible.
If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.
If you make a purchase and do not receive any email with the vouchers attached, please, contact us in customers-bcn@city-tour.com and we will send them to you.
Yes. The Julià Travel agency offers numerous excursions to stunning destinations such as Sitges, Girona, Figueres, the Sagrada Familia and the mountain of Montserrat, among many others. Our Barcelona City Tour staff will be pleased to provide you with more information aboard our buses, where you can also benefit from discounts and other deals.
Yes, we offer a free app for iOS and Android devices, which allows you to enjoy your trip by identifying in real time where you are, where you are heading and which points of interest you can visit, via its completely up-to-date multimedia content. It also features extremely useful tools, such as a closest stop search and augmented reality. You can download the Barcelona City Tour App from the iTunes and Google Play stores.
No. Smoking is strictly prohibited aboard our buses.
No. Everyone must wait in line to board at each of the stops, whether or not they already have a ticket.
With the exception of guide dogs, no animals or pets of any kind are permitted on board Barcelona City Tour buses.
Given that the Barcelona City Tour is a service offered aboard moving buses, it is extremely important that you carefully follow all the safety rules indicated by our on-board staff and by the audio guide system. While travelling, you must not stand, eat, drink, smoke, have open umbrellas on the top deck or throw or extend any object out of the bus.
There’s no need. When we hand over your ticket, you will also receive a set of headphones to listen to our automatic audio guide service. However, if you wish, you can bring your own headphones to connect to the bus’s system via its 3.5 mm mini-jack connector.
Yes, but it must remain on the ground floor, folded if possible. It will be placed in the area set aside for wheelchairs, so disabled people shall have preference, meaning that you must remove the buggy if required.
Our buses have no luggage storage. So, if you have luggage, it can only consist of small suitcases you can take with you and that do not take up any other seat, aisle space or emergency exits. We regret to say that large suitcases or packages are not allowed on board.
If you have made a purchase and you have not received any e-mail with the vouchers attached, please contact us so that we can send them to you. Please send us an e-mail to customers-bcn@city-tour.com. We will get back to you as soon as possible.
Tickets can be purchased on any of our buses and at our different points of sale. We advise you to purchase your ticket via our website or our app, as you’ll get a 10% discount this way. All you have to do is go to a stop and show the document you receive by email after making the online purchase as you board the bus. Remember that you can present the voucher on paper or show it through your mobile phone.
The Barcelona City Tour ticket is valid for 24 or 48 consecutive hours depending on your choice.
Yes, our 2-day tickets must be used consecutively: for example, today and tomorrow.
We have special prices for large groups. For further details, contact us by email or telephone (details in our contact section).
Yes, we have special rates for private hire and we can also personalise the service offered. For further details, contact us by email or telephone (details in our contact section).
Yes, everyone aged over 65 can enjoy special prices. Check the conditions on our website or aboard the bus.
Yes, we do. Everyone with a disability of 33% or more enjoys special prices. Check the conditions on our website or aboard the bus.
Children aged up to and including 3 years of age travel free of charge. Between the ages of 4 and 12, inclusive, they pay the child rate and from 13 and up they are regarded as adults.
You can check our prices on our website or on our mobile app, available free of charge from the iTunes and Google Play stores.
Depending on the chosen option, your ticket will be valid for 24 or 48 consecutive hours.
It is not necessary. You can present the voucher on paper or show it through your mobile phone when you first board the bus, where it will be exchanged for a ticket and you will be provided with all the associated material. .
When you first board one of our buses and purchase or show your ticket, ask out staff for the Barcelona City Tour discount voucher booklet, which you can use until 31 December at a range of points of tourist interest, museums, restaurants, shops and many other outlets.
Yes, you can. The ticket is valid for both routes, and you can hop on and off at any stop, provided you show a valid ticket.
Real time bus location on our App
Get the City Tour Worldwide app to find our buses and trains in real time, locate the stops and find out what’s around you.
