SUMMER 2021

  • Service details

    From July 2021 until further notice, our Barcelona Hop On Hop Off Bus will run both the Orange/West route and the Winter Green/East route (instead of the Summer Green route).This tour visits emblematic places such as Gòtic, Port Vell, Paseo de Gracia, Sagrada Familia, Park Güell or Torre Agbar, among other points of interest.

    • Hours: 09:00 to 19:00
    • Frequency: 30 minutes
    • First and last run depart from Plaza Catalunya (Stop 1)

    Download the app to locate our buses in real time!

  • COVID-19 Measures

    Barcelona City Tour has implemented all hygiene and sanitation, disinfection, and protection measures necessary to guarantee the safe use of its vehicles by employees and passengers.

    Cleaning and Disinfection:

    • Use of highly effective products that kill viruses and bacteria.

    Vehicle occupancy:

    • Do not use the seats marked as "not available".

    Protective equipment: 

    • Use   of   masks   and   other   protective equipment   by   our   employees and  passengers. 
    • Hand sanitizer freely available for employees and passengers.

    Distancing and contact prevention: 

    • Marked circuit for the circulation of passengers inside the bus. 
    • Only passengers wearing their own mask, which must be worn for the entire journey on the upper and lower deck of the vehicle, will be allowed on board.

    Disclosure of information: 

    • Infographics and posters with the procedures to be followed to protect employees and passengers on display. 
    • Information shared directly with passengers through social media and on our website.

City Tour FAQ's

  • General information

    What is the service’s timetable?

    The first Barcelona City Tour buses begin their routes at 9:00 a.m. at different points of the city, such as Plaça Catalunya, the Sagrada Familia and Plaça Espanya, among others. You can find out more on the approximate times the first and last buses pass by different points on the information panels located at the bus stops. The last starting time for both routes is 8:00 p.m. from 1 April to 31 October and 7:00 p.m. from 1 November to 31 March, from Stop 1 on Plaça Catalunya. During the summer of 2021 and until further notice, the service hours are from 09:00 to 19:00 (last run from Plaça Catalunya at that time).

    * Hours may change because of the changes caused by Covid-19. Check the corresponding section at the beginning of this page. 

    How long does each route take?

    The West Route takes around 2 hours. The East Route takes around 2 hours 20 minutes from 1 April to 31 October and 2 hours from 1 November to 31 March.

    How frequent is the bus service?

    Barcelona City Tour has a large fleet of buses that allows it to offer a service frequency of every 7 to 25 minutes, depending upon the season.

    Is there anyone on board who can provide information on the service?

    Yes, on all our buses there is a member of staff who can provide information in different languages and who will try to answer all your doubts about the Barcelona City Tour and recommend points of interest in the city and its surroundings. He or she can be found next to the stairs to the top deck and is also responsible for receiving passengers and checking their tickets.

    Where can I take the buses?

    You can board the bus at any of our stops. If you don’t already have a ticket, you can buy one on board.

    Where do the routes begin?

    The main stop for both routes is on Plaça Catalunya, in the city centre. However, you can catch the bus at any of the stops.

    Can I go and come back on the same bus?

    The Barcelona City Tour routes are circular, so you can return to the stop you began at or to any other stop at any time, but both circuits are always covered in the same direction. The Orange Route goes clockwise and the Green Route counter clockwise.

    Is there a stop close to the Barcelona cruise ship terminal?

    Yes there is Stop 5 on the Orange Route is at the World Trade Center, which lies close to the Port of Barcelona’s cruise ship terminal.

    How can I find the information about the service disruptions?

    We inform about the service disruptions, we recommend you visit the website the specific day you are going to use the service.

  • Our fleet of vehicles

    What are the buses like?

    All our buses are red in colour, double decker and feature an open-top upper deck. You enter all of them at the front and exit from the rear, except for wheelchair users, who enter via the rear door.

    How do I know which bus is doing which route?

    At the front of each vehicle is a digital panel indicating the route the bus is covering. The route is also identified on the each stop’s information column.

    Do the buses feature an audio guide?

    Yes, all our buses feature an automatic audio guide system in 12 languages: Catalan, Spanish, English, French, German, Italian, Russian, Hindi, Chinese, Dutch, Japanese and Portuguese. We’ll provide you with the headphones free of charge when you purchase your ticket: all you have to do is choose the channel for the language of your choice.

    Are the buses covered or do they have a roof?

    Most of our buses feature a sliding roof that is used only in the case of rain. If you wish, you can also travel on the air-conditioned/heated lower deck, bearing in mind that you must always sit in one of the available seats, for your own safety.

    Is there room for wheelchairs?

    All Barcelona City Tour buses feature an access ramp and room for wheelchairs. Each bus has a maximum capacity of 1 wheelchair.

  • Tickets and points of sale

    Can I change route on the same ticket?

    Yes, you can. The ticket is valid for both routes, and you can hop on and off at any stop, provided you show a valid ticket.

    Where can I buy tickets?

    Tickets can be purchased on any of our buses and at our different points of sale. We advise you to purchase your ticket via our website or our app. All you have to do is go to a stop and show the document you receive by email after making the online purchase as you board the bus. Remember that you can present the voucher on paper or show it through your mobile phone.

    Is the ticket valid for one day or for 24 hours?

    The Barcelona City Tour ticket is valid for one or two consecutive days, as you choose and its validity fits with Barcelona City Tour schedule.

    If I buy a 2-day ticket, must the two days be consecutive?

    Yes, our 2-day tickets must be used consecutively: for example, today and tomorrow.

    Are there discounts for groups?

    We have special prices for large groups. For further details, contact us by email or telephone (details in our contact section).

    Are your buses available for private hire?

    Yes, we have special rates for private hire and we can also personalise the service offered. For further details, contact us by email or telephone (details in our contact section).

    Do you offer special rates for senior citizens?

    Yes, everyone aged over 65 can enjoy special prices. Check the conditions on our website or aboard the bus.

    Do you have a special rate for the disabled?

    Yes, we do. Everyone with a disability of 33% or more enjoys special prices. Check the conditions on our website or aboard the bus.

    From what age do children have to pay?

    Children aged up to and including 3 years of age travel free of charge. Between the ages of 4 and 12, inclusive, they pay the child rate and from 13 and up they are regarded as adults.

    How much do the tickets cost?

    You can check our prices on our website or on our mobile app, available free of charge from the iTunes and Google Play stores.

    Until when can I use my ticket?

    The 1-day tickets are valid for a single day, until the end of service on the purchase date. 2-day tickets are valid for two consecutive days, until the end of service on the day subsequent to the purchase date printed on the ticket.

    Should I print out the ticket(s) I bought online?

    It is not necessary. You can present the voucher on paper or show it through your mobile phone when you first board the bus, where it will be exchanged for a ticket and you will be provided with all the associated material.

  • Rules and services

    Can I bring luggage on board?

    Our buses have no luggage storage. So, if you have luggage, it can only consist of small suitcases you can take with you and that do not take up any other seat, aisle space or emergency exits. We regret to say that large suitcases or packages are not allowed on board.

    Can I bring a baby buggy on board?

    Yes, but it must remain on the ground floor, folded if possible. It will be placed in the area set aside for wheelchairs, so disabled people shall have preference, meaning that you must remove the buggy if required.

    Do I have to bring my own headphones?

    There’s no need. When we hand over your ticket, you will also receive a set of headphones to listen to our automatic audio guide service. However, if you wish, you can bring your own headphones to connect to the bus’s system via its 3.5 mm mini-jack connector.

    Are there any specific safety rules for on-board travel?

    Given that the Barcelona City Tour is a service offered aboard moving buses, it is extremely important that you carefully follow all the safety rules indicated by our on-board staff and by the audio guide system. While travelling, you must not stand, eat, drink, smoke, have open umbrellas on the top deck or throw or extend any object out of the bus.

    Are animals allowed on board?

    With the exception of guide dogs, no animals or pets of any kind are permitted on board Barcelona City Tour buses.

    Do I enjoy priority boarding on the bus if I’ve already purchased my ticket?

    No. Everyone must wait in line to board at each of the stops, whether or not they already have a ticket.

    Can I smoke on the bus?

    No. Smoking is strictly prohibited aboard our buses.

    Does the Barcelona City Tour have a mobile app?

    Yes, we offer a free app for iOS and Android devices, which allows you to enjoy your trip by identifying in real time where you are, where you are heading and which points of interest you can visit, via its completely up-to-date multimedia content. It also features extremely useful tools, such as a closest stop search and augmented reality. You can download the Barcelona City Tour App from the iTunes and Google Play stores.

    Is there the possibility of going on optional excursions?

    Yes. The Julià Travel agency offers numerous excursions to stunning destinations such as Sitges, Girona, Figueres, the Sagrada Familia and the mountain of Montserrat, among many others. Our Barcelona City Tour staff will be pleased to provide you with more information aboard our buses, where you can also benefit from discounts and other deals. You can also visit the Julia Travel website to book your excursions and tours in Barcelona online.

  • Problem solving

    I’ve lost my ticket. What can I do?

    Unfortunately, you can only board the bus with a valid ticket, and its loss or theft does not give rise to any entitlement to replacement or refund. Not other forms of payment receipt or reused vouchers are accepted. Once you have acquired your ticket, you must keep it, as you must be able to show it both when boarding the bus and during routine checks. It is the customer’s responsibility to prove that he or she has been supplied with a ticket and, if this has not happened, to ask for one from our on-board staff when making the purchase.

    Do you have a lost property office?

    Yes, please go to our customer service office, located next to our Sagrada Familia stop. This information point is to be found at Carrer deSardenya, no. 311 (See location on Google Maps). You can also contact us by phone on (+34) 933 176 454 or email at customers-bcn@city-tour.com.

    Where can I send a complaint about the service?

    If you are unsatisfied with our service, you can contact us via email at customers-bcn@city-tour.com. Please provide all possible information to us so we can study your case and respond as soon as possible.

    I have made a purchase on the webpage/app but I am not sure if it has been processed correctly. How can I know it?

    If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.

    I have made a purchase on the webpage/app but I have not received the voucher. What do I have to do?

    If you make a purchase and do not receive any email with the vouchers attached, please, contact us in customers-bcn@city-tour.com and we will send them to you.

    How can I request a refund for my ticket?

    You can request a full refund of the price of your tickets up to 24 hours before the booking date. The refund must be requested by emailing customers-bcn@city-tour.com or through our Contact Form indicating the reservation holder, date of purchase and the voucher ID code.